About Us
East Asia Quality Consultants (EAQC) is Malaysia’s leading quality management consultancy firm specialising in the design, development, implementation and sustainability of Management Systems in achieving organisational excellence.
We conduct our work with integrity, straightforwardness and with the utmost professionalism.
EAQC was founded in 1993, and has since established an outstanding track record in the field of Quality. EAQC has earned the distinction of being the first Management Consultancy firm in Malaysia to be certified to ISO 9001 Quality Management System Standards. Our founder, Harbans Singh brings over 40 years of experience in implementing Quality Management Systems. Leading EAQC, Harbans’s experience and passion for Quality, ensures all EAQC customers receive the BEST through its pool of experts.
EAQC’s consultants are a qualified and experienced team converging from various fields of expertise such as engineering, project management, computer science, psychology, financial services and industrial statistics. Combining the knowledge gained from extensive front-line quality management experience, the team provides a pragmatic and systematic approach to a wide range of clients. This is the hallmark of EAQC.
EAQC clients do not look at a management system as a mere documentation activity to satisfy management system standards but as an effective means of communicating an established mode of conducting business. Rather than having standards dictating the way an organisation conducts its business, EAQC looks at systems as being management driven with defined processes. These processes not only meet customer requirements but also applicable regulatory/statutory requirements, stakeholders requirements and are sensitive to social and environmental needs.
Vision
To be the centre of reference for organisations seeking effective application of Quality Management Systems in achieving Sustainable Excellence.
Our Strategy
Building effective management systems, stronger quality cultures and sustainable organisational excellence.
To demonstrate that Quality Management System is wholesome, whereby encompassing an organisation’s entire business process, meeting all requirements of customers, regulatory/statutory, stakeholders and Standards.
To emphasise that the structure of an organisation’s Management System revolves around its Business Processes and not standards, whether regulatory, industrial or international.
To convince organisations the importance in developing a defined Quality Culture, where every member continuously pursues excellence in the performance of their duties.
To engage with Certification Bodies in enhancing business ethics among the standards compliant assessment fraternity.
SETIA
Service Excellence Through
Integrated Action
A clear commitment to quality, integrity, continuous improvement and responsible service in everything we do.
Our Quality Values
We shall consistently provide the highest quality services by practising our quality values of:
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Listening, understanding, defining and meeting all customer requirements.
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Undertaking and managing all projects effectively and efficiently through competent consultants.
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Conducting ourselves in a simple and approachable manner that makes it easy for our customers to relate and work with us.
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Operating within ISO 9001 Quality Management System standards with continuous improvement as a guiding principle.
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Committing ourselves to the preservation of the environment.
